作者: Ulrich Scholten , Robin Fischer , Dimitar Bojkov , Norman May
DOI: 10.1007/978-3-8349-6691-9_15
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摘要: This paper sheds light on control mechanisms to improve and automate service quality respectively portfolio management in platform ecosystems. Its focus is placed e-service value networks as found platforms such the Apple App Store, Facebook, Salesforce or SAP ByD. The differentiates between direct indirect explains how they can be embedded within feedback controlled systems. Informative Motivational Control act macro level, indirectly influencing a whole system subsystem towards specific target. Sanctional Restrictive conjunction with Co-Regulative micro level directly influence services. Market Regulative influences suggests formalizes possible sequences implement mechanisms, allowing for optimizing building ecosystem’s emergent characteristics.