Method and system to diagnos a business office device based on operating parameters set by a user

摘要: A method and system for determining that problems exist in a business office device such as copier, printer, facsimile machine, or scanner by analyzing the user settings of device. If deviate from default predetermined amount, there is probability are improper, parameters need to be changed within device, defective components changed. The analysis triggered after time period expires, number jobs performed, alternatively combination elapsed occurs. After problem found with settings, communicates diagnostic service center via connectionless-mode communication an Internet electronic mail message. can not remotely correct indicates call made.