Automatic classification of event data

摘要: A method and computer-readable medium for providing electronic support assistance from a server to client are disclosed. An agent residing on the monitors events requiring support, such as faults error messages. When an event occurs, collects data associated with event, formulates message, transmits message server. The applies vector machines that classify into categories produce probability scores each category. Category exceed threshold value cause formulate transmit response containing category-specific resolution information client. no matching identified, so indicates. After receiving response, automatically provides resolve event.