Efficient and cost-effective content provider for customer relationship management (CRM) or other applications

摘要: This document discusses, among other things, systems, devices, and methods for implementing an efficient cost-effective automated content provider that effectively steers a user to relevant stored documents. Word or text features are extracted from query language, matched substantially similar concept features. The concepts organized in primary groups, such as Activities, Objects, Symptoms, Products which may be implemented taxonomies. Documents include the feature tagged concept. A list of links indicators is displayed user. Derived groups map relationships between same different so particular results display related restricting otherwise changing documents play also describes techniques ranking