Service Science, Management and Engineering: Education for the 21st Century

摘要: Increasingly, academic and industrial leaders are recognizing that college graduates need new skills to address business technical issues in a service environment. Because services depend critically on people working together with technology provide value for others, these include the ability integrate across traditional disciplinary areas obtain globally effective solutions. Service Science, Management Engineering (SSME) is one such approach properly focusing education research services, preparing tomorrow's work an expanding economy. Papers this volume were developed from 2006 conference hosted by IBM, Management, - Education 21st Century. The book incorporates variety of perspectives, informed international background SSME experience education, including management, business, social science, computer science engineering.