El estrés de las telefonistas, ¿amenaza o desafío?

摘要: Diverse social and academic sectors have identified stress as a threat to health attributed it technological change. Based on larger research project the construction of among group female phone operators, in this paper author suggest that change underwent at Telmex is not causal factor perse. Rather, its expression involves wide constellation events only from job itself but also workers’ personal family life. She argue’s both represents expresses individual characteristics those who suffer therefore their socio-cultural relations. This poses challenge interpreting subjects’ own perspective order identify responses considered stressful well role category, genre, age, roles play responses. To illustrate this, she draws narratives operators describe physical malaise related oppression unfairness they feel workers women. emphasize meaning constructed by synthesizing scientific knowledge popular versions which turn, are based rumors.