The productivity paradox of information technology

摘要: The retationship between information technology IT and productivity is widely discussed but little understood. Delivered computing power in the U.S. economy has increased by more than two orders of magnitude since 1970 (Figure 1) yet productivity, especially service sector, seems to have stagnated 2). Given enormous promise usher «the biggest technological revolution men known» [29], disillusionment even frustration with increasingly evident statements like «No, computers do not boost at least most time» [13]. interest «productivity paradox,» as it become known, engendered a significant amount research, thus far, this only deepened mystery