From Knowledge to Intelligence: Creating Competitive Advantage in the Next Economy

摘要: Part One: Knowledge Meets Intelligence Chapter 1: Generating Competitive Capital. The intersection of the fields knowledge management and competitive intelligence, including similarities two fields. is a asset, both disciplines have something to offer one another. 2: Turning Into Active Intelligence. How applying intelligence techniques can enhance field through wider definition knowledge, purposeful search inside out, analysis, delivery top decision-makers. Also, recognize threat your assets. 3: It's Risky Business. Defining risks growth (not doing enough) protecting what you have). Since these move in opposite directions as assets grow, must be balanced. Determining balance (Strategic Protection Factor) dependent on circumstances, four different scenarios are presented. Two: Strategy for Shifting 4: an SPF: National Considerations. factors, areas such government, infrastructure, economic culture, determining risk levels SPF. 5: Industry importance industry, Value Chain coordination, arena, 6: Organizational Firm resources, execution, competitors, network considerations, level Three: Across Enterprise 7: Enterprise. E-business alive well, it affects intelligence. Operational information from e-business systems ERP, SCM, CRM assets, become valuable or interest competitors. And close relationships engendered by result sharing other too. 8: Chain: Upstream. Examples upstream sharing, with suppliers, R&D partners, logistics providers, others. Also includes protection considerations. 9: Downstream. downstream distribution retailers, marketing communication agencies, Four: A Blueprint 10: Installing Program: Structure. basics structure, cross-function, boundary-spanning teams, expert rings, facilitators top-level access, issues. counterintelligence designed protect firm incursions seeking knowledge. 11: Culture. Softer issues initiating maintaining program, leadership, fearless space, trust, 12: Ethics Intelligence: Keeping Your Hands Clean, Joanne Gavin. Legal ethical approach, particularly concerning gathering using