Defining and Measuring "Knowledge Capital" in Health Service

摘要: "Knowledge capital" comes in many forms based on the context of its creation, some in terms pure knowledge, which is public good and rival. Furthermore, some of are less easy to describe since it includes custom, practice understanding of how best organise things. Practitioners academics, across disciplines of organisational management, economics, accounting define concept "knowledge capital" (KC) or "intellectual (IC) as human skills enhanced by organisational structures, resources relationships form a composite knowledge resource, which creates competencies, capability capacity that generate revenue for the organisation. Health service provision transfer tacit, explicit, established emerging knowledge. The capture learning gained during delivery therefore critical for the safety, effectiveness quality co-creating based resources including understanding, skills, processes routines. need arises, therefore, understand if way managed should change take account generation more something value health organisations systems. The joint production "public goods" features inexhaustibility non-exclusivity, in certain circumstances, make measurement "knowledge health challenging. management maintenance this key resource health requires be recognised measured, although there problems defining "knowledge capital". There challenges measuring even bigger ones valuing it. need, start with clearer understanding what then attempt measure it. This research through an empirical case study highlights co-creation of, explores its nature attempts measures scale service, a resource. models creation cycle health" "dimensions knowledge capital developed from literature review investigated the specialised pulmonary hypertension (PH) services at Papworth hospital, NHS specialist centre. additional dimensions goods "capacity are surfaced study. Management accountancy method costing, informed economic of opportunity cost capital, provides helpful mechanism this difficult study. This estimates the inputs using "bottom up" approach being recommended guidance. hospital reveals the scale stock can than twice its tangible assets. necessity strategies systems recognise fully of “knowledge capital” service. A systematic take capital" assets organisations recommended enable informed decision making effective efficient services.