Language and technology literacy barriers to accessing government services

摘要: The paper presents research aimed at overcoming barriers to citizens’ ability access electronic government services. Our concern is specifically ‘non-connectivity’ service delivery including cultural background, language, literacy and level of technology experience. These issues are investigated solutions researched in a developing world context. project on which the based aims develop framework where personalised citizen’s unique circumstances taking into account means by they will have services individual characteristics such as language preference. In order appropriate technological interventions, number field experiments done gain an improved understanding extent exposure home affect their influence development that be incorporated demonstrator.