作者: S Taylor
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摘要: This research provides a significant and original contribution to knowledge, theory, the English local government, other sectors. A robust examination of four outsourcing projects an important knowledge. The use personal construct theory during case study phase theory. resulting framework beneficence clients, suppliers, users, researchers with sourcing interest at both academic practical levels. The literature suggested that cost, quality, speed are key drivers sourcing. However, all three were rarely attained together. also identified importance understanding nature client / vendor relationship operational strategic levels, contingent preparation turnback exit strategy. The incorporated mixed methods approach. initial employed survey contextualise within government sector. was undertaken from objectivist position. results first indicated facilities management amongst most popular services outsourced. main driving factors cost saving, improvements capacity, access skills technology. contract values up £5m, greater than £20m durations 3 – 5 years 10 plus years. second used strategy interview tactics interpretivist To observe ‘truth their reality’ incorporating repertory grids elicit constructs participants, ultimately inform framework. issues arising studies included: lack supplier trust, contractual restrictions, performance monitoring, over promising under delivering. The synthesised modes enquiry.