Exploring Human Compliance Toward a Package Delivery Robot

摘要: Human-robot interaction (HRI) studies have found people overtrust robots in domestic settings, even when the robot exhibits faulty behavior. Cognitive dissonance and selective attention explain these results. To test these theories, a novel HRI study was performed in a university library where participants were recruited to follow a package delivery robot. Participants then faced a dilemma to deliver a package in a private common room that might be off-limits. Then, they faced another dilemma when the robot stopped in front of an Emergency Exit door, and they had to trust the robot whether to open it or not Results showed individuals did not overtrust the robot and open the Emergency Exit door. Interestingly, most individuals demurred from entering the private common room when packages were not labeled, whereas groups of friends were more likely to enter the room. Then, selective attention was demonstrated by …