Reinforcement learning for chatbots

摘要: A computer-implemented method for generating and deploying a reinforced learning model to train a chatbot. The method includes selecting a plurality of conversations, wherein each conversation includes an agent and a user. The method includes identifying, in each of the conversations, a set of turns and on or more topics. The method further includes associating one or more topics to each turn of the set of turns. The method includes, generating a conversation flow for each conversation, wherein the conversation flow identifies a sequence of the topics. The method includes applying an outcome score to each conversation. The method includes creating a reinforced learning (RL) model, wherein the RL model includes a Markov is based on the conversation flow of each conversation and the outcome score of each conversation. The method includes deploying the RL model, wherein the deploying includes …