Social learning is essential in transitioning to sustainable water services

摘要: Transitioning the water industry towards more sustainable outcomes requires innovation in two dimensions: the technologies we implement and the people who engage with those technologies. This innovation is challenging, and requires shifts in thinking of both those who use the technology and those who design, construct, and operate the technologies. For users of new technologies, the changes are about every day habits and practices. For those implementing new technologies and systems within the water industry, the challenges are about changes in the existing institutions, professional norms, and belief systems, as well as requisite skills and capacities.