Maximising digital information for a smart water customer and community future

摘要: Now almost five years on since embarking on a customer-focused digital water utility research project with MidCoast Water, a wealth of experience has been accumulated regarding the key elements to harnessing digital information to engage customers in a digital customer strategy. The research project is specifically revisited with its review of the international literature to develop a practical tool box to assist water utilities in planning, implementing and evaluating a detailed digital customer information feedback strategy. The interactive tool box is introduced in this paper and aims to maximise digital information for a smart customer and community future.