摘要: Communication is the basis for the functioning of every company, being a key element of all actions undertaken. This is because any cooperation between the staff always requires communication. It is important to remember that communication in an organization is not only a simple transfer of the information necessary for employees to perform their duties but also affects the relationships between employees, their motivation, job satisfaction, commitment, energy, and efficiency. Any disruption to communication exerts a negative impact on the functioning of an organization. Therefore, the effectiveness of communication processes in enterprises and the factors which determine them are extremely important aspects. This effectiveness is usually viewed through the prism of congruity between the message transmitted by the sender and that which is received by the addressee. However, taking into account the tasks and …