Integrating building information modelling for improving facility management operations: A fuzzy synthetic evaluation of the critical success factors

摘要: PurposeBuilding information modelling (BIM) is a novel technological advancement in the built environment. Despite the potentials of BIM, its adoption and implementation are undermined in facility management (FM) operations. This might be because of limited information on the critical success factors (CSFs) that can enhance its adoption. The study aims to integrate building information modelling to improve facility management operation by adopting fuzzy synthetic approach for evaluating the critical success factors.Design/methodology/approachData for the study were sourced from practising and registered facility managers within Lagos metropolis, Nigeria. The data collected were analysed using a combination of methods which include mean item score, factor analysis and fuzzy synthetic evaluation (FSE).FindingsThe factor analysis results showed that six underlying groups of CSFs would enhance the …