Operational Performance of Chinese Manufacturers in the Wake of ERP Implementation

摘要: This paper develops a model of firm operational performance in the aftermath of an ERP implementation based upon subjects’ perceptions. We obtained a unique set of data for 198 public Chinese manufacturing companies involved in enterprise resource planning (ERP) implementations from 1993 to 2006. We collected fundamental data from a survey of these companies, and then analysed their ERP implementations and post-implementation operational performances. We use subjects’ perceptions to model firm operational performance as a function of effective business process improvement (BPI) that is related to effective ERP implementation and post-implementation systems integration. These intervening factors, in turn, are modelled as a function of both the level of CEO involvement and the extent of business process reengineering (BPR). We find that operational performance is positively associated with BPI …