Improving employee wellbeing from the top down: the importance of organisational culture in the planning and delivery of workplace health programmes

摘要: BACKGROUND According to the World Health Organisation, the workplace is a key setting for health promotion. Workplaces offer practical opportunities for promoting health and health behaviours, especially as working hours represent a large portion of the week, for a substantial proportion of the population. In 2023, the UK labour force included approximately 33 million individuals (76% of the UK’s working age population), with the majority working over 36 hours per week. In the same year, over 1.2 million workers were employed in contact (call) centres. Contact centre-based organisations are frequently cited as having sub-optimal working conditions, often resulting in poor health outcomes and increased turnover. Contact centre workers sit more, move less and are at higher risk for negative occupational health outcomes such as depression and anxiety compared to desk-based workers in other types of …