摘要: Usability is an important quality factor for the success or failure of any website. Users of university websites encounter various usability problems during the navigation and information searching activities. Studying these problems is a critical issue for the success of the growing higher education market. The main goal of this paper is to identify usability challenges encountered by the users of university websites. We conducted an extensive literature review in this regard. We identified numerous aspects of usability and relevant challenges to those aspects. We also presented proposed solutions from the existing literature. This study will help to have a deeper insight into user requirements to develop usable university websites.
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