Denise Dumke de Medeiros
机构: Professor, Federal University of Pernambuco
每年引用次数
引用次数
引用: 1,314
H-指数: 20
I10-指数 : 36
出版物: 120
Custos da Qualidade: Medir ou Não Medir?
Murilo Gomes Dantas , Wladimy José Ribas Correio , Márcio Rogério Ferreira Severo , Denise Dumke de Medeiros
Anais do Congresso Brasileiro de Custos - ABC
2000
Uma proposta para a avaliação da qualidade dos serviços da administração de um shopping center utilizando o modelo servqual
Maria Auxiliadora do Nascimento Mélo , Denise Dumke de Medeiros , Larissa Maria Argollo Arruda Falcão , Débora Eleonora Pereira da Silva
Universidade Federal de Pernambuco
2006
Proposta para desenvolvimento de dispositivos de prevenção contra falhas em serviços
Débora Eleonora Pereira da Silva , Maria Quinelato Melo Simões , Harley dos Santos Martins , João Paes de Barros Filho
1
2005
Proposta para aumento da eficiência do trabalho na construção civil com a utilização de ferramentas da qualidade
Denise Dumke de Medeiros , Débora Eleonora Pereira da Silva , Jardelina Granja Menezes de Oliveira
2004
ESTIMATING THE UNDERESTIMATION PROFILE OF HEALTH SERVICE NEEDS THROUGH TELEPHONE COUNSELING CENTERS
Djalma Silva Guimarães Junior , Fagner José Coutinho de Melo , Carlos Henrique , Michels de Sant’anna
Revista de Negócios 25 ( 2) 6 -18
2020
Knowledge management alignment to the community of practice in a company of cutting and bending steel
Taciana de Barros Jerônimo , Fagner José Coutinho de Melo , Joás Tomaz de Aquino , André Philippi Gonzaga de Albuquerque
Brazilian journal of operations & production management 15 ( 1) 1 -11
4
2018
USING THE SERVQUAL MODEL TO ASSESSMALL SERVICE QUALITY AND CUSTOMER SATISFACTION
Larissa Maria Argollo de Arruda Falcão , Taciana de Barros Jerônimo , Fagner José Coutinho de Melo , Joas Tomaz de Aquino
Brazilian journal of operations & production management 14 ( 1) 82 -88
20
2017
The Standardization of administrative processes: a case study using continuous improvement tool
Suzana Carla Nunes Lins Espíndola , André Philippi Gonzaga de Albuquerque , Larissa De Arruda Xavier , Fagner José Coutinho de Melo
Brazilian journal of operations & production management 16 ( 4) 706 -723
2019
Diagnóstico e análise de sistemas da qualidade: um modelo para avaliação e preparação dos sistemas para a certificação ISO 9000
Denise Dumke de Medeiros
Production Journal 9 ( 2) 49 -63
2
1999
Evaluating perceived quality of CELPE service: A Brazilian power company case study
João Paes de Barros Filho , Cleriston Fritsch Damasio da Silva , Maria Auxiliadora do Nascimento Mélo , Denise Dumke de Medeiros
Energy Policy 37 ( 4) 1571 -1579
4
2009
A proposed method to evaluate the quality of services using Fuzzy sets theory
Cleriston Fritsch Damasio da Silva , Deise de Araújo Batista , Denise Dumke de Medeiros
Quality & Quantity 48 ( 2) 871 -885
7
2014
SERVBIKE: Riding customer satisfaction of bicycle sharing service
Heictor Correia Maioli , Raíssa Corrêa de Carvalho , Denise Dumke de Medeiros
Sustainable Cities and Society 50 101680
24
2019
Evaluation of Quality in Public Transport Services: The Use of Quality Dimensions as an Input for Fuzzy TOPSIS
Joás Tomaz de Aquino , Fagner José Coutinho de Melo , Taciana de Barros Jeronimo , Denise Dumke de Medeiros
International Journal of Fuzzy Systems 21 ( 1) 176 -193
33
2019
Changing the training paradigm for learning: A model of human capital development
Felipe Alves Calábria , Fagner José Coutinho de Melo , Andre Philippi Gonzaga de Albuquerque , Taciana de Barros Jerônimo
Energy & Environment 29 ( 8) 1455 -1481
2
2018
A model for analyzing the competitive strategy of health plan insurers using a system of competitive intelligence
Maria Auxiliadora do Nascimento Mélo , Denise Dumke de Medeiros
The TQM Magazine 19 ( 3) 206 -216
18
2007
Model for formulating competitive strategy: the supplementary health sector case
Raniere Rodrigues dos Santos , Fagner José Coutinho de melo Melo , Calline Neves de Queiroz Claudino , Denise Dumke de Medeiros
Benchmarking: An International Journal 24 ( 1) 219 -243
5
2017
Assessment of quality services through linguistic variables
Deise de Araújo Batista , Denise Dumke de Medeiros
Benchmarking: An International Journal 21 ( 1) 28 -45
7
2014
Assessing quality of air transport service: a comparative analysis of two evaluation models
Raíssa Corrêa de Carvalho , Denise Dumke de Medeiros
Current Issues in Tourism 24 ( 8) 1123 -1138
21
2021
Eco-efficiency in micro-enterprises and small firms: a case study in the automotive services sector
Jordania Louse Silva Alves , Denise Dumke de Medeiros
Journal of Cleaner Production 108 ( 108) 595 -602
29
2015
Environmental management in Brazilian companies
Gisele Cristina Sena da Silva , Denise Dumke de Medeiros
Management of Environmental Quality: An International Journal 15 ( 4) 380 -388
88
2004