作者: Jeroen Wauters , Frederik Van Broeckhoven , Maarten Van Overveldt , Koen Eneman , Frederik Vaassen
DOI: 10.1007/978-3-642-33814-4_15
关键词: sort 、 Applied psychology 、 Interpersonal communication 、 Psychology 、 Knowledge management 、 Coaching 、 Training (civil)
摘要: … Employers often require those responsible for sales or customer services to partake in training activities to improve their interpersonal communication skills. This sort of training normally …