Left right, left right, wrong!
作者： J.V. Chelsom , L.R.P. Reavill , J.T. Wilton
DOI: 10.1108/09544789810211362
关键词: Product (business) 、 Simple (philosophy) 、 Marketing 、 Emerging technologies 、 Business 、 Total quality management 、 Process (engineering) 、 Goods and services 、 Depiction 、 Customer satisfaction 、 Operations management
摘要: Application of the outputs from new technologies, particularly revolutionary materials, is changing concept “total quality”. As a result there will be dimensions to customer satisfaction in twenty‐first century, and providers goods services need management practices meet these requirements. Most popular models for process product improvement, their depiction supplier/producer/user linkages, are now inadequate. They imply simple linear progression ideas, information (from left right diagrams), whereas, reality, routings more complex, with continual feedback feed‐forward. Better available, some them described here.
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