Chimera or Culture? Business Process Reengineering for Total Quality Management
作者： Ken W. Gadd , John S. Oakland
DOI: 10.1080/10686967.1996.11918740
关键词:
摘要: This article reviews the literature on business process reengineering (BPR) and explores its linkages with total quality management (TQM). history of development, ideals, beliefs, values, knowledge, means implementation, techniques invol..
asq.org参考文章(15)
Adrian Wilkinson, Barry Witcher, Fitness for Use? Barriers to Full TQM in the UK Management Decision. ,vol. 29, ,(1991) , 10.1108/EUM0000000000086
Paula MC Swatman, Paul A Swatman, Danielle C Fowler, A model of EDI integration and strategic business reengineering Journal of Strategic Information Systems. ,vol. 3, pp. 41- 60 ,(1994) , 10.1016/0963-8687(94)90005-1
Theodor Richman, Charles Koontz, How benchmarking can improve business reengineering Planning Review. ,vol. 21, pp. 26- 55 ,(1993) , 10.1108/EB054447
David G Wastell, P White, P Kawalek, A methodology for business process redesign: experiences and issues Journal of Strategic Information Systems. ,vol. 3, pp. 23- 40 ,(1994) , 10.1016/0963-8687(94)90004-3
Hugh Willmott, Business Process Re‐engineering and Human Resource Management Personnel Review. ,vol. 23, pp. 34- 46 ,(1994) , 10.1108/00483489410064559
Rohit Talwar, Business re-engineering—a strategy-driven approach Long Range Planning. ,vol. 26, pp. 22- 40 ,(1993) , 10.1016/0024-6301(93)90204-S
Michael Earl, Bushra Khan, How new is business process redesign European Management Journal. ,vol. 12, pp. 20- 30 ,(1994) , 10.1016/0263-2373(94)90043-4
Mark Mallinger, Ambush along the TQM Trail Journal of Organizational Change Management. ,vol. 6, pp. 30- 42 ,(1993) , 10.1108/09534819310042722
Alan R. Dennis, Robert M. Daniels, Glenda Hayes, Jay F. Nunamaker, Methodology-driven use of automated support in business process re-engineering Journal of Management Information Systems. ,vol. 10, pp. 117- 138 ,(1993) , 10.1080/07421222.1993.11518013
Richard L. Miller, Joseph P. Cangemi, Why Total Quality Management Fails: Perspective of Top Management Journal of Management Development. ,vol. 12, pp. 40- 50 ,(1993) , 10.1108/02621719310044956