The Effectiveness of Decisional Guidance: An Empirical Evaluation

摘要: Decisional guidance is defined as how a decision support system (DSS) influences its users they structure and execute the decision-making process. It assumed that decisional has profound effects on making, but these are understudied empirically unproven. This paper describes an empirical, laboratory-experiment-based evaluation of effectiveness deliberate four types. We developed used comprehensive model consisting criteria: quality, user satisfaction, learning, efficiency. On criteria, we compared versus no guidance, informative suggestive predefined dynamic guidance. found was more effective all criteria; in improving quality learning about problem domain, whereas than learning; both reduced time.