Differences between users and their user problems: a usability test for Wehkamp.nl
作者： Inge Pluijlaar
DOI:
关键词: Test (assessment) 、 Product (category theory) 、 Scale (social sciences) 、 World Wide Web 、 The Internet 、 Usability 、 Applied psychology 、 Computer science
摘要: If it appears that different kinds of users experience user problems, improving a website may depend on contradictory principles. Within this paper we report small scale study, which aimed to investigate (1) whether -concerning age, gender, education, internet and product experience- differ in the types problems they (2) is enough test only 5-7 find 85% different, existing usability problems. It appeared at least some significant differences can be found knowledge based We also estimated with 19 participants had uncovered around 81% Implications research challenges are included.
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