Cost-Justifying Usability: An Update for the Internet Age
作者： Deborah J. Mayhew , Randolph G. Bias
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摘要: Introduction: 1. Justifying cost-justifying usability 2. Return on investment for usable user-interface design: Examples and statistics Framework: 3. A basic framework engineering Web development projects 4. business case approach to 5.Marketing 6. Dot coms Organizational Design Context: 7. Cost-justification of engineering: vendors perspective 8. Practical ROI issues UCD teams: Considering the impact social, internal, external team credibility, longevity, product success 9. Usability science as an independent research service 10. in Human Factors Applications 11. The international user centered design 12. sites 13. accessibility Methods Approaches: 14. Ethnography/Field at Microsoft 15. Out box: Approaches good initial interface designs 16. Keystroke level modeling a cost-justification tool 17. RITE method 18. Sample size testing how much is enough? 19. Cost-justifying online surveys 20.Cost benefits studies 21. Want respect? Respect shareholder: Sprint 22. Conclusion, wrap-up, next steps
acm.org 参考文章(5)
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