Patient-focused care: what managers should know.

摘要: Implementation of PFC is considered a "rational" strategic choice in that it thought to decrease the cost providing health care while increasing quality services. Published research and evaluation studies describe are analyzed information synthesized hopes discovering describing commonalties among definitions, goals, principles underlying PFC. The commonly accepted description model which "seeks integrate organization's values culture with operational excellence vision processes transform institution into customer-focused organization." Staff satisfaction addressed by encouraging staff plan execute their clinical work ways most responsive patient needs. Grouping similar patients, bringing services closer these appropriate cross-training multidisciplinary providers enhance continuity seen as four common elements described literature.