Service Quality in Leisure and Tourism

作者： Christine Williams

DOI:

关键词: Human resource management 、 Service (economics) 、 Tourism 、 Marketing 、 Service design 、 Quality management system 、 Service quality 、 Leisure industry 、 Business 、 Quality (business)

摘要: Understanding quality in leisure and tourism the industry context, consumer, concept of tourism, experience, role customer designing service characteristics design/process management, standards, managing capacity achieving or delivering as a goal, management systems, tools techniques human resource culture.