作者: Luiz Carlos de Oliveira Cecilio , Rosemarie Andreazza , Graça Carapinheiro , Eliane Cardoso Araújo , Lissandra Andion de Oliveira
DOI: 10.1590/S1413-81232012001100006
关键词: Knowledge management 、 Telecommunications network 、 Service user 、 Use of services 、 Primary health care 、 Health care 、 Gerontology 、 Christian ministry 、 Empowerment 、 Medicine 、 Function (engineering)
摘要: The enhancement of primary healthcare has been a core strategy for the empowerment Brazilian Unified Health System (SUS). Recent guidelines issued by OPAS and Ministry highlight role it played as thematic communication network center, regulating agent access use services required comprehensive healthcare. Sponsored PPSUS/Fapesp, this study examines possibilities exercising such strategic function. Life narratives involving 15 regular users were produced in two cities ABC Paulista, which have adopted Family Strategy organization their networks. presents three main findings: serves an outpost SUS producing user values even high complexity service users; is perceived place simple care needs; there shared impotence between teams when comes to functioning coordinator care, indicating that does not possess technological, operational organizational material conditions or symbolic (values, meanings, representations) be central position coordination