Concepções e tipologia de conflitos entre trabalhadores e gerentes no contexto da atenção básica no Sistema Único de Saúde (SUS) Conceptions and typology of conflicts between workers and managers in the context of primary healthcare in the Brazilian Unified National Health System (SUS) Concepciones y tipología de conflictos entre

摘要: This study aimed to analyze perceptions of conflict between workers and managers in primary healthcare units present a typology conflicts on the job. was comprehensive interpretive case with critical hermeneutic approach. Data collection techniques included: focus group managers, workplace observation, worker interviews, conducted from April November 2011. The results were triangulated indicated coexistence distinct concepts conflict, typified six modalities: lack collaboration at work; disrespect resulting asymmetrical relations workers; problematic employee behavior; personal problems; asymmetry other management levels; inadequate work infrastructure. relevance (non)mutual recognition, as proposed by Axel Honneth, stood out interpretation causes practical implications these conflicts.