System and method for dynamically selecting a dial plan
作者： Vyacheslav Sayko , Galina Kovalenko , Donald Huovinen , Terry Stocking , David H. Anderson
DOI:
关键词: Engineering 、 Contact center 、 State (computer science) 、 Real-time computing 、 Dial 、 Routing (electronic design automation) 、 Plan (drawing) 、 Telephony
摘要: As system and method for dynamically selecting a dial plan includes processor that detects new telephony call placed by contact center agent in first operations environment. The automatically identifies state of the without having to expressly enter digits into device. may identify whether is logged in, work agent, and/or handling call. selects based on determined state, transmits message routing selected plan.
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