System and method for transmitting signaling and media from a hybrid contact center operations environment
作者： Gregg Kerlin , Donald Huovinen , Terry Stocking , Tamal Islam , Brian Bischoff
DOI:
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摘要: A system and method for providing contact center services in a hybrid operations environment including first second environment. controller the receives information on call involving an end user device. media service is provided during portion of call, call. The includes transmitting by request to resource transmits device response.
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