EMPLOYEE ATTRIBUTIONS OF THE “WHY” OF HR PRACTICES: THEIR EFFECTS ON EMPLOYEE ATTITUDES AND BEHAVIORS, AND CUSTOMER SATISFACTION
作者： LISA H. NISHII , DAVID P. LEPAK , BENJAMIN SCHNEIDER
DOI: 10.1111/J.1744-6570.2008.00121.X
关键词: Organizational behavior 、 Customer satisfaction 、 Construct (philosophy) 、 Human resource management 、 Organizational citizenship behavior 、 Psychology 、 Social psychology 、 Service (business) 、 Attribution 、 Human resources
摘要: … employee attitudes and behavior links in the causal chain. That is, in order for HR practices to exert their desired effect on employee attitudes and behaviors, … and behavioral reactions. …
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