Theories and methods in mediated communication

作者: Steve Whittaker

DOI: 10.4324/9781410607348.CH7

关键词: Computer scienceGestureAsynchronous communicationInterpersonal communicationFace-to-face interactionHuman communicationCommunication theoryNonverbal communicationHuman–computer interactionMediated communication

摘要: . 1. Theories and Methods Technology mediated communication is a fact of life. The human apparatus constrained in several ways. There are limits to the distance at which speech audible, visible behaviours such as gesture, gaze or facial expressions perceivable. Furthermore, these natural ephemeral do not persist over time. Given limitations, we must rely on some form mediation, if communicate across People have therefore invented technologies that attempt circumvent allow remote synchronous (e.g. telephone, videoconference) asynchronous letters, telegraph, email, fax, voicemail). Understanding principles govern has important practical implications. Because pervasiveness communication, need determine whether, how why, it differs from face communication. If there differences between provide guidelines inform decisions about circumstances appropriate use effects using those situations. Systematic insights into should also enable us improve designs current future supporting An understanding more general theorizing psychology Most theories regard an integrated set speech, gaze, gestural behaviours. As shall see, studies isolate individual contribution different nonverbal behaviours, gesture They help clarify overall influence visual information interactive processes feedback structure review follows. main part organized around 3 theoretical approaches We first talk characteristics theories, methods this area. then characterize each theory detail evaluate evidence for it. conclude with discussion outstanding issues.

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