Towards an agile method for ITSM self-assessment: A Design Science Research Approach
作者： Stefan Cronholm , Hannes Göbel , Ulf Seigerroth
DOI:
关键词: Design science research 、 Agile software development 、 Systems engineering 、 IT service management 、 Process management 、 Engineering 、 Self-assessment 、 Field (computer science) 、 Work (electrical)
摘要: — IT Service Management (ITSM) is an expensive field where small and medium sized enterprises (SMEs) need to become more efficient in their ITSM related work order cut costs improve quali ...
参考文章(23)
Mark C. Paulk, Capability Maturity Model for Software, Version 1.1 Defense Technical Information Center. ,(1993) , 10.21236/ADA263403
Jacquelyn Langhout, Suzanne Garcia, Sandra Cepeda, Is CMMI Useful and Usable in Small Settings? One Example ,(2008)
Michael Quinn Patton, Qualitative research and evaluation methods ,(1980)
Uday Kulkarni, Michael Rosemann, Tonia de Bruin, Ron Freeze, Understanding the Main Phases of Developing a Maturity Assessment Model 16th Australasian Conference on Information Systems, ACIS 2005. ,(2005)
Lars Mathiassen, Jan Pries-Heje, Ojelanki Ngwenyama, Improving Software Organizations: From Principles to Practice ,(2001)
Jeffrey K. Liker, The Toyota way : 14 management principles from the world's greatest manufacturer McGraw-Hill. ,(2004)
Daniel T. Jones, James P. Womack, Daniel Roos, The machine that changed the world : the story of lean production HarperPerennial. ,(1991)
Taiichi Ohno, Toyota Production System : Beyond Large-Scale Production ,(1988)
Sami Zahran, Software Process Improvement: Practical Guidelines for Business Success ,(1998)
Claude Y. Laporte, Simon Alexandre, Rory V. O’Connor, A Software Engineering Lifecycle Standard for Very Small Enterprises european conference on software process improvement. ,vol. 16, pp. 129- 141 ,(2008) , 10.1007/978-3-540-85936-9_12