How Can ITIL and Agile Project Management Coexist

摘要: A significant proportion of organizations delivering it services follows and combines some management frameworks. At the organizational level, they often act in accordance with itil, most used service (itsm) framework. project a growing part them are willing to work agile methods. However, itil favours Waterfall life cycle, such as prince2 or pmbok, detriment Nevertheless, is also assumed that itsm best practices have be adapted to, e.g., environment, kind culture organizations. So there legitimate issue raise: How can v.3 coexist an organization?