Maintaining neutrality in dispute mediation: managing disagreement while managing not to disagree

摘要: Dispute mediators are active but neutral facilitators of discussion. Their job is inevitably marked by the need to manage multiple competing demands. These demands a paradigm case kind situation that pragmatics literature has identified as giving rise production various complex, nonstraightforward ways talking. This paper shows three tactics use their demands: indirect advocacy, framing and equivocal advocacy. serve functional substitutes for more simple straightforward moves direction, correction, disagreement, argument, like. In this way, disputes while maintaining an appearance neutrality.