Publishing public performance results on the Internet. Do stakeholders use the Internet to hold Dutch public service organizations to account

摘要: Abstract This paper analyzes the relation between publishing public performance results on Internet, stakeholder accountability, and effectiveness legitimacy of Dutch service organizations. The empirical research focuses Web sites with schools hospitals. These are published Internet by ‘third parties’ (government organizations, associations newspapers). Publications stimulate hospitals to score better indicators because they feel ‘public eyes’ them. However, risk a ‘performance paradox’ adverse effects is great since strategic behavior may lead higher scores but not improve these provides moderate support for negative which be attributed sole use as medium access information negligence its communicative potential.