E‐government in practice

摘要: This article studies the experience of Web site use within local level government in Spain. It presents an empirical study supported by direct observation sites all councils two Spanish regions, Basque Country and Madrid, it provides primary data about dimensions indicators that measure their orientation to citizens. Results confirm a preliminary use, which means information prevalence over interaction, unidirectional relations transactions online, lacks management style design. Finally, discusses impact these results addressing our theoretical framework, including questions for future analysis with new public reform e‐government.