Introducing knowledge redundancy practice in software development: Experiences with job rotation in support work

摘要: Context: Job rotation is a widely known approach to increase knowledge redundancy but empirical evidence regarding introduction and adoption in software development scant. A lack of limiting factor for collaboration, flexibility, coordination within teams the organization. Objective: The scientific objective this investigation was explore benefits challenges with improving among developers participating job rotation. There were two practical objectives; (a) establish customer support as legitimate organizational function that would shield from enquiries, (b) contribute improved flexibility project staffing by enabling overlapping product experience developers. Method: We used action research integrate change inquiry. During period eighteen weeks, nine rotated support. collected data throughout collaboration; meetings, comprehensive interviews, work logs. Results: Perceptions reduced efficiency unnecessary outweighed shielding learning about different products. Although there strong indications increased redundancy, not sufficient justify abandoned after trial period. Conclusions: can redundancy. Benefits include innovation stemming integration domains appreciation concerns. However, incurs collective cost must be amortized legitimized An process accommodates open trustful discussion all involved stakeholders therefore encouraged.