An interpretive field study of packaged software selection processes

摘要: Packaged software is pre-built with the intention of licensing it to users in domestic settings and work organisations. This thesis focuses upon organisation where packaged has been characterised as one latest ‘solutions’ problems information systems. The study investigates selection process that has, date, largely viewed objective rational. In contrast, this interpretive based on a 21⁄2 year long field organisational experiences at T.Co, consultancy United Kingdom. Emerging from iterative case action research an alternative theory selection. argues far rationalistic linear previous studies suggest. Instead, finds aspects traditional incorporating activities gathering requirements, evaluation ‘best fit’ may or not take place. Furthermore, even these occur they have equal weight impact implementation usage be expected. due influence those multiple realities which originate market environments within packages are created, selected used, lack homogeneity contexts variously interpreted characteristics package question.