MEASURING SERVICE QUALITY IN SCHEDULED BUS SERVICES

摘要: This article develops a stated preference model of service quality choice that provides the set indicators required to represent user based measure quality. The index (SQI) an operationally appealing effectiveness assist regulators in administering and monitoring performance assessment regime operators improving customer service. SQI has been readily accepted by many bus New South Wales, Australia as preferred way establishing levels, contrast traditional stand-alone satisfaction scores on independent each attribute isolation from entire package passengers actually experience.