Transport user satisfaction modelling - Application to the brokerage vehicle selection process.

摘要: General customer satisfaction studies link use and reuse of a commodity or service to the extent which customers are satisfied. There is currently great interest in increasing transport accessibility, this context consists ease reaching using transport, thus means being devised increase both transport. This thesis investigates models relation services. Much for people with restricted mobility provided by Community Transport sector where criteria vehicle selection particular person's proposed journey availability, costs time constraints, matching passenger disability capability. Beyond requirements related barriers access found system, users do have other needs preferences, such as safety, comfort, convenience, friendly crew, reliability, etc., that can affect their provided. Unfortunately, multi-criteria decision process makes it difficult community managers operators take these preferences into consideration systematically when allocating individuals. develops predictive model be used provision decision-making. A comprehensive list travel attributes affecting transport-user has been derived from literature confirmed through group interviews. For each attributes, based on level attribute, user's prior experience socio-demographic characteristics, derived. An overall developed combination individual attribute satisfactions. The was validated comparing its output an independent dataset high similarity observed. In addition, framework decision-making brokerage designed.