A three-tier knowledge management scheme for software engineering support and innovation

摘要: To ensure smooth and successful transition of software innovations to enterprise systems, it is critical maintain proper levels knowledge about the system configuration, operational environment, technology in both existing new systems. We present a three-tier management scheme through systematic planning actions spanning processes from conceptual exploration prototype development, experimentation, product evaluation. The an integrated effort for bridging development operation communities, maintaining stability performance, adapting swiftly innovations. combines experiences academic researches industrial practitioners provide necessary technical expertise qualifications engineering support (SES) processes.