Knowledge for Action: A Guide to Overcoming Barriers to Organizational Change

摘要: UNCOVERING ROADBLOCKS TO IMPROVEMENT. Ineffective Learning in Organizations. Defensive Routines That Limit Learning. DIAGNOSING AND INTERVENING IN THE ORGANIZATION. Step One: Interview and Observe the Players. Two: Organize Findings for Action. Three: Conduct Meaningful Feedback Sessions. Four: Facilitate Change Seminar with Live Cases. USING KEY LEARNINGS SOLVE PROBLEM SITUATIONS. Explosive Relationships: Stopping Button Pushing. Mistrust: Overcoming Resentment Rebuilding Trust. New Team Leadership: Managing Clash of Expectations Needs. CEO's Performance Review: Getting from Below. Exchanges Could Go Ballistic: Discussing Correcting Out-of-Control Routines. Conclusion: A Model Improvement. Appendix: Design Causality: Explaining, Acting On, Integrating Diverse Perspectives.