Method for establishing consistency of provided services across geographic or cultural differences
作者： James M. Benson , Scott Dysert , Charles A. O'Donnell , Syi-An ("Steven") Z. Wu
DOI:
关键词: Maturity (finance) 、 Service Integration Maturity Model 、 Service (business) 、 Engineering 、 Cultural diversity 、 Consistency (database systems) 、 Knowledge management
摘要: A method of standardizing provided services by categorizing the into one or more functional disciplines; establishing a plurality service maturity levels for each discipline; criteria serve level; assessing level discipline according to associated criteria; advancing next when assessment achieves predetermined success.
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