Tourists' adoption of self-service technologies at resort hotels
作者： Haemoon Oh , Miyoung Jeong , Seyhmus Baloglu
DOI: 10.1016/J.JBUSRES.2011.09.005
关键词: Sample (statistics) 、 Consumer behaviour 、 Software deployment 、 Marketing 、 Self-service 、 Hospitality industry 、 Service (business) 、 Database transaction 、 Service provider 、 Business
摘要: … The main study was a national electronic survey in a 2 × 3 × 5 between-subject, experimental design of a resort hotel's check-in situation. The manipulation included two star ratings (3 …
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