Benchmarking User Perceived Impact for Web Portal Success Evaluation
作者： Hans-J. Lenz , Daniel Delic
DOI:
关键词: Multiple-criteria decision analysis 、 Knowledge management 、 Decision analysis 、 Benchmarking 、 Computer science 、 Impact measurement
摘要: We describe an approach for success evaluation of Web portals by benchmarking user perceived impact with Multiple-Criteria Decision Analysis (MCDA). For measurement a questionnaire is used. The method applied in case study four eGovernment and results are discussed.
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