Communications system and method for operating same
作者： Jerry A. Stern , Steven H. Webber , James P. Kelly , Vincent J. Milano , Lawrence E. Johnson
DOI:
关键词: Communications system 、 Long-haul communications 、 Engineering 、 Computer network 、 Global optimization 、 Control communications 、 Telecommunications 、 Call routing 、 Control (management)
摘要: A communications system (10, 200, 400, 500) and method for operating same are provided. One embodiment of the present invention permits call routing decisions to be made with "global authority" based upon information gathered in real time from entire global optimization criteria. This unified central control, ACD features, management system.
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